Air New Zealand Reviews
(Rated by 8 users)
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Payment Methods
- Credit/Debit Cards
- Apple Pay
- Google Pay
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.7
Base on 8 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.7
- Shipping & Delivery4.8
- Customer Service4.4
- Return Policy4.5
- Price & Quality4.0
Recent Customer Reviews (8)
Callum Lee
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Dirk Luft
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Syenna De Man
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Annabelle Merrylees
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Martina Schmitt
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Dominic Gould
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Robert Sweeney
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Joann Kishiev
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Air New Zealand Pricing
Los Angeles to Auckland
$1,097 - $8,368
Los Angeles to Wellington
$1,247 - $8,568
Los Angeles to Christchurch
$1,247 - $8,618
Los Angeles to Queenstown
$1,337 - $8,716
San Francisco to Auckland
$1,197 - $8,368
Payment Methods
Accepted Payment Options:
Prices for items on Airnewzealand.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Apple Pay
Google Pay
Payment Process
- Payments can be made online during the checkout process.
- For Air New Zealand credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Air New Zealand Pros & Cons
Pros
1
Decent App: Easy to use and navigate.
2
Easy Booking: Simple and straightforward booking process.
3
Excellent Service on Own Flights: Good service on Air New Zealand's own flights, including friendly and helpful staff.
4
Good Value: Generally valued by travelers for its good value.
5
Skycouch Option: An interesting option for long-haul economy flights, allowing passengers to transform their seats into a couch for better sleep.
CONS
1
Customer Service: Often described as horrendous, slow, and incompetent. Many users have reported difficulty in resolving issues and receiving refunds.
2
Coordination with Partner Airlines: Terrible coordination with partner airlines, leading to delays and cancellations.
3
High Price Level: Consumers have noted that the price level of Air New Zealand is high.
4
Entertainment and WiFi: Below average compared to competing carriers, with no WiFi or entertainment options on some flights.
5
Inflexible and Rude Staff: Some users have reported rude and inflexible staff, particularly when dealing with refunds or cancellations.
Air New Zealand Features and Benefits
Features
Global Network
Air New Zealand operates a global network that provides air passenger and cargo services to, from and within New Zealand. Each year, more than 15 million passengers are flown on the network, offering more than 3,400 flights a week to 49 domestic and international destinations.
Manaaki Promise
The airline's promise is Manaaki – taking care further than any other airline. This idea of care surrounds everything they do – from taking care of each other, customers, the country, and communities.
Domestic Business
The domestic network is unmatched, flying passengers and cargo between 20 destinations across the country. The airline is committed to keeping New Zealanders and New Zealand, connected.
International Network
The international strategy focuses on the Pacific Rim, and direct flights are offered to all of New Zealand's major Pacific Rim partners. Revenue-sharing alliances expand the coverage even further and allow seamless travel connections beyond the direct network.
Airpoints™ Loyalty Programme
Airpoints ™ is viewed as the most valuable loyalty programme in New Zealand and provides members with an easy and transparent currency - Airpoints Dollars™. Members earn points by travelling with Air New Zealand and spending at retail partners.
Modern Fuel-Efficient Fleet
The fleet has an average seat weighted age of 7.9 years, making it one of the youngest fleets in the world. The fleet consists of modern fuel-efficient aircraft, across fewer aircraft types, which provides the airline with a competitive cost structure and greater operational efficiencies.
Frequent Flyer Tiers
The more you fly with Air New Zealand, the more benefits you unlock that make travel easier and more enjoyable including the use of lounges, priority check-in and boarding, extra baggage allowance and other helpful travel extras treats, such as hotel and rental car vouchers.
Premium Economy
Premium Economy offers a luxuriously soft and roomy leather armchair, inflight entertainment, and famous Kiwi cuisine.
Travelcard
Travelcard offers up to 50 days interest free credit. It's an easy way to pay for business travel. In addition to saving on card payment fees, there is no annual card fee to pay.